Contents

2019 National Conference Wrap Up

2019 Executive Leadership Panel

2019 Conference Presenters

2019 National Local Government Customer Service Awards - Read the articles on each of our award winners, highly commended and finalists

Join your National Network

Meet the 2019/2020 Executive Committee

Contents

2018 National Conference Wrap Up

2018 Executive Leadership Panel

2018 Conference Presenters

2018 National Local Government Customer Service Awards - Read the articles on each of our award winners, highly commended and finalists

Join your National Network

Meet the 2018/2019 Executive Committee

Contents

2017 National Conference Wrap Up

2017 Conference Presenters

2017 National Local Government Customer Service Awards - Read the articles on each of our award winners, highly commended and finalists

Join your National Network

Meet the 2017/2018 Executive Committee

Contents

President’s Message - President Pauline Webb’s reflections on 2016/2017

2016 Conference and Awards - Celebrating the success of our 2016 National Conference and Awards

2017 Conference and Awards - An overview of the 2017 National Conference and Awards Program

Positive outcomes from Griffith customer service review

A new customer focused Civic Centre

Awards are the outward expression of internal commitment

How may we help you?

Transforming the customer experience in less than 3 years