2019 National Conference and Awards Magazine

Contents
2019 National Conference Wrap Up
2019 Executive Leadership Panel
2019 Conference Presenters
2019 National Local Government Customer Service Awards - Read the articles on each of our award winners, highly commended and finalists
Join your National Network
Meet the 2019/2020 Executive Committee
2018 National Conference and Awards Magazine

Contents
2018 National Conference Wrap Up
2018 Executive Leadership Panel
2018 Conference Presenters
2018 National Local Government Customer Service Awards - Read the articles on each of our award winners, highly commended and finalists
Join your National Network
Meet the 2018/2019 Executive Committee
2017 National Conference and Awards Magazine

Contents
2017 National Conference Wrap Up
2017 Conference Presenters
2017 National Local Government Customer Service Awards - Read the articles on each of our award winners, highly commended and finalists
Join your National Network
Meet the 2017/2018 Executive Committee
2017 National Service Matters Magazine

Contents
President’s Message - President Pauline Webb’s reflections on 2016/2017
2016 Conference and Awards - Celebrating the success of our 2016 National Conference and Awards
2017 Conference and Awards - An overview of the 2017 National Conference and Awards Program
Positive outcomes from Griffith customer service review
A new customer focused Civic Centre
Awards are the outward expression of internal commitment
How may we help you?
Transforming the customer experience in less than 3 years