The Network’s Executive continues to innovate and adapt to support our members. Over the past two years, in response to the COVID-19 pandemic we have moved more into the digital space with Zoom workshops and meetings and the development of an online training centre for members.

Reflecting on our collective achievements, I am very proud of how the Network continues to evolve and respond to changes in customer expectations, local government structural change, global and local crises, and supporting our members.

Our planning for 2022/2023 is already underway with the launch of our new website and online member centre, program of events and meetings developed and of course, our National Local Government Customer Service Conference and Awards Ceremony will be held in-person for the first time since the pandemic in November at Rydges Port Macquarie.

The past few years has been exceptionally challenging for many of our members who not only needed to rapidly adjust their operations in response to the pandemic, but many who have also experienced floods and bush fires. I commend our members on how they are all focused on ensuring their community members continue to receive high level customer service and also for sharing their stories and resources with other members.

As President of this Network, I look forward to working with our members and sponsors throughout 2022/2023.

Lee Wear, Camden Council

President, National Local Government Service Network