Manage Your Membership

Update your details, renew, view your upcming events and purchases and enhance your profile.
Resource Library

Welcome to The Network Library! The library contains tried and tested resources for you to use or be inspired by.
Upcoming Events

Explore the events calendar to register for meetings, workshops, coffee catch-ups and the annual conference.
Past Events

View and download presentations and videos from past conferences, sponsors' showcase events and workshops.
Training

In collaboration with leading digital learning provider, Peopleplan an exciting suite of subsidised eLearning modules and certificate courses designed for customer service staff is available to members.
Our sponsors

Find out how our invaluable and committed sponsors can assist your Council and download resources.
National Awards

Find out all about the prestigious 2022 National Local Government Customer Service Awards.
Member Polls

Our ongoing dynamic polls are to help the Network review its offering and also understand topical items happening across local government.
National Benchmarking Program

The benchmarking program focuses on the four cornerstones of best practice customer experience: People, Customers, Technology and Financials.