Our council has been involved with the customer service network for longer than I have been with team which is 5 years.

I was fortunate enough to attend the conference in Brisbane in 2020 and loved it! The networking, the content, the guest speakers and venue chosen made the two days a sensational event. I am really looking forward to the next conference and award presentations.

The website has been beneficial in connecting me with related content and the online community asks topical questions. Its comforting to know that there is a community of like minded and passionate customer service advocates out there to ask the difficult questions, instead of reinventing the wheel.

 - Kate Smith, Coordinator Customer Service and Information, Eurobodalla Shire Council

The Local Government Customer Service Network is invaluable. It allows us to connect with our peers and share ideas to deliver industry best practice.

- Claudia Cesar, Customer Service Coordinator, Campbelltown City Council

I joined the National Local Government Customer Service Network in 2018 and have enveloped myself in the energy, the knowledge and the great relationships that the Network has provided me.  It is the collaboration, the opportunities and the sharing of information that I find priceless. Not to mention the great catch up’s, workshops, events and yearly conference where we celebrate each other and our achievements. To be able to connect with other Customer Service Professionals in one platform has been nothing short of Customer Service Excellence.

- Allister Brockley, Team Leader Customer Experience, Albury City Council