So what does The Network really do and why would I wish to join?
Belonging to the Customer Service Network provides real benefits for members, it gives you the opportunity to talk to people who share the same experiences and can provide you with ideas and support, in addition to the formal training and networking opportunities provided. The Network’s program has expanded over the years and some examples of our activities are outlined below.
Join your peak association today starting at only $485 + GST per annum, including all the benefits, discounts to events and training and special member only offers from our partners.
In an evolving and increasingly complex service environment, staying connected and informed is essential and provides a trusted platform
Membership ensures you stay at the forefront of customer experience in Local Government.
Member Benefits:
- NLGCSN Annual Conference & eligibility for the prestigious NLGCSN Awards
- National and Quarterly Chapter Meetings & Bi-monthly virtual coffee catchup to connect with your peers facing similar challenges via collaborating across council and agencies
- Member Connectivity via access to the NLGCSN App to connect with peers
- Professional Development & Learning via subsidised training program with industry leaders and best practices, and grow you professional capability and impact
- Access to industry insights and best practices
- National Benchmarking program to measure and improve service performance
- Exclusive networking opportunities with peers and stakeholders
- Recognition & Industry Influence through engagement with key government programs and projects & opportunities to contribute to sector wide initiatives
Being Part of Something Bigger
By joining NLGCSN, you are investing in your professional growth while contributing to stronger, more connected communities.
Together, we are shaping the future of customer service in Local Government.
Download the 2026/2027 National Local Government Customer Service Network Membership Prospectus
