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National Customer Service Team of the Year Award

• Camden Council              
• Fraser Coast Regional Council    
• Goulburn Mulwaree Council       
• Lockyer Valley Regional Council 
• Shoalhaven City Council

National Innovation of the Year Award

• Camden Council
• Campbelltown City Council
• Cessnock City Council
• Dubbo Regional Council
• Inner West Council
• Lockyer Valley Regional Council
• Northern Beaches Council

National Customer Service Individual of the Year Award

• Karen Ives, Blue Mountains City Council (posthumously)
• Carol Sloane, Campbelltown City Council
• Kate Royle, City of Burnside
• Brad Barker, Lake Macquarie City Council
• Rebecca Sippel, Lockyer Valley Regional Council