2026 National Local Government Customer Service Conference and Awards Ceremony

Small Changes – BIG IMPACT - Better Everyday Experiences

The 2026 NLGCSN Annual Conference brings Local Government Councils together to share common challenges and opportunities in a rapidly changing economic environment.

Local Government continues to face significant pressures driven by changing community expectations, advancing technology, and ongoing funding constraints. This conference invites councils to pause, reflect, and rethink how they engage with their communities, redesign services, and deliver experiences that genuinely matter.

Everyday moments are where Local Government truly shines — permits, bins, bookings, and daily interactions that build trust with our communities. 

The 2026 Conference celebrates the people behind these moments and explores how small, practical changes can create a big impact on customer and employee experience.

What to Expect

The 2026 Conference will feature:

• Inspiring keynote presentations
• Practical and interactive workshops
• Insightful sponsor presentations
• Real-world council case studies
• Highly engaging interactive sessions
• A prestigious Annual Awards Ceremony celebrating excellence across Local Government

This conference is more than an event, it is an opportunity to reconnect with purpose, challenge how we think about everyday customer experience (CX), and learn from those shaping the future of Local Government.

Each delegate will return to their organisation:

• Energised and inspired
• Equipped with fresh ideas and practical tools
• Ready to make meaningful, achievable changes
• Proud to celebrate excellence across the sector