Big Technology Consulting (BTC) partners with councils to transform the way local government delivers services and connects with communities. We specialise in creating customer-centric software solutions that simplify complex processes, improve accessibility, and enhance the overall citizen experience. Our platforms, including iConciergeCRM and iWasteless, are designed to support seamless service delivery, real-time engagement, and smarter workflows across departments. With a strong focus on usability, integration, and continuous improvement, we help councils build lasting trust and satisfaction with their residents. Big Technology Consulting is committed to enabling more responsive, inclusive, and efficient local government through practical innovation.

Experience

BTC has extensive experience and a proven track record in developing modern software, project management and implementations, information management, and ICT consulting services.
Employees at BTC have previously worked for multiple Local Government agencies and for software companies that provide software applications and services to Local Government agencies in Australia, New Zealand and the United Kingdom, and are very familiar with software products development, delivery and commercialisation.

BTC has a great insight and a depth of knowledge of the challenges facing Local Government from a digital transformation point of view and the market’s inability the to gain access to innovative and smart technologies to better improve the way they deliver services.

BTC build software and mobile applications that address the following challenges in Local Government:

• Inability for customers to engage and interact directly with their Councils other than using traditional phone, correspondence and manual online form methods
• Inability of Councils to improve and streamline their services and business processes using their existing systems
• Cost inefficiencies due to inadequate administrative systems

To address these challenges BTC has developed a smart, innovative and modern customer request management system for Local Government called iConciergeCRM® which is built on AwareIM.

iConciergeCRM® is built on AwareIM and delivers a 360° view of the customer as well as streamlined customer service experiences through an easy-to-use mobile application with real-time customer feedback, smart routing and voice over navigation, which will enable faster, safer and more efficient Council operations.

Council case studies

BTC Case Study - Strathfield Council

BTC Case Study - Woollahra Municipal Council

Brochures

BTC iConcierge 2025

BTC iWasteless 2025