Hague Australia offers a range of products and services specifically for the Local Government sector. One such product is Hague QMS.

Hague QMS is Australia’s leading customer management solution used within Council Service Centres. With Hague QMS, customers can choose the service they require and instantly know the expected wait time for that service. If there is no wait, customers can directly access the counter or member of service staff who will then log the transaction which provides real-time performance and transactional data.

Gone are the days of customers using a touchscreen kiosk, taking a paper ticket, and watching a TV screen to see their place in line. Customers can access Hague QMS via their mobile phone, Council App, Council website, concierge, or service centre kiosk. Once in a service, customers will receive real-time notifications of their wait in addition to interacting with the service. Customers can elect to push themselves back in a queue, change the service type and even book an Appointment.

Once in service, service centre staff can record all the details of the customer’s query. Staff can move customers to a secondary line if other service transactions are required. At the end of the transaction, customers automatically receive a Customer Feedback link providing the Council with valuable insight into what the customer thought of the service they received.

Hague QMS is an annual subscription-based solution including, unlimited users, all software & services, and all future software upgrades.

No more installing servers or licenses, we manage everything within an AWS Cloud environment.

Councils/Government using Hague QMS include Central Coast Council, NSW City of Greater Bendigo, VIC Canterbury Bankstown, NSW City of Stirling, WA Burwood, NSW Penrith, NSW City of Casey, VIC Land Registration Service NSW, City of Greater Bendigo, Consumer Business Service, SA. In addition, there are hundreds of Local Government agencies worldwide.

In addition to Hague QMS, Hague Australia also provides a Visitor, Contractor & Staff management solution, DigiGreet.

When staff, visitors or contractors arrive, they check-in which notifies the relevant member of staff. Visitors and contractors are asked a range of questions. For example, if a Contractor is visiting your warehouse, they are asked a series of OH&S questions. Once answered correctly, a photo is taken, and a badge is produced. DigiGreet will also allow staff, visitors & Contractors to book appointments via the Council website.

Hague Australia is part of the Hague Group with a group turnover of over $100m.

Resources

View Customer Interactions: how, when and What (presented at the 28 July 2022 National Quarterly Meeting)

Contact

Contact Person: Mike Wheble, Managing Director - Hague Australia

M: 0421 500 199

T: 03 8579 6566

E: mike@hagueaustralia.com.au

W hagueaustralia.com.au