Hague Australia
URL: https://hagueaustralia.com.au
Phone: 03 8579 6566
Address: 46-50 Remington Drive
Dandenong South, 3164
Victoria Australia
Email: mike@hagueaustralia.com.au
Opening Hours:
Business Hours

Hague Australia offers a range of products and services specifically for the Local Government sector.  One such product is QLess.

QLess is Australia’s leading customer management solution used within Council Service Centres.  With QLess, customers can choose the service they require and instantly know the expected wait time for that service.  If there is no wait, customers can directly access the counter or member of service staff who will then log the transaction which provides real time performance and transactional data.

Gone are the days of customers using a touchscreen kiosk, taking a paper ticket, and watching a TV screen to see their place in line.  Customers can access QLess via their mobile phone, QLess App, Council App, Council website, concierge, or service centre kiosk.  Once in a service, customers will receive real-time notifications of their wait in addition to interacting with the service.  Customers can elect to push themselves back in a queue, change the service type and even book an Appointment.

Once in service, service centre staff can record all the details of the customer’s query.  Staff can move customers to a secondary line if other service transactions are required.  At the end of the transaction, customers automatically receive a Customer Feedback link providing the Council with a valuable insight to what the customer really thought of the service they received.

QLess is an annual subscription-based solution including unlimited users, all software & services, and all future software upgrades.

No more installing servers or licenses, we manage everything within an AWS Cloud environment.

Councils/Government using QLess include Central Coast Council, NSW City of Greater Bendigo, VIC Canterbury Bankstown, NSW City of Stirling, WA Burwood, NSW Penrith, NSW City of Casey, VIC Land Registration Service NSW, City of Greater Bendigo, Consumer Business Service, SA.  In addition, there are hundreds of Local Government agencies worldwide.

Want to see how QLess can benefit your Council Service Centre

In addition to QLess, Hague Australia also provides a Visitor, Contractor & Staff management solution, DigiGreet.

When staff, Visitors or Contractors arrive, they check-in which notifies the relevant member of staff.  Visitors and Contractors are asked a range of questions, for example if a Contractor is visiting your warehouse, they are asked a series of OH&S questions.  Once answered correctly, a photo is taken, and a badge produced. DigiGreet will also allow Staff, Visitors & Contractors to book appointments via the Council website.

Hague Australia is part of Hague Group with a group turnover of over $100m.

Resources

View Customer Interactions: how, when and what (presented at the 28 July 2022 National Quarterly Meeting)

Download the Port of Antwerp QLess Case Study

Contact

Contact Person: Mike Wheble, Managing Director

T 03 8579 6566

E sales@hagueaustralia.com.au

W hagueaustralia.com.au
 

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