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At Proto, our goal is to empower our Clients to transform Customer Understanding into outstanding Customer Service.
We embrace the complexity that everyone shies away from and pinpoint what your customers value most, so you have the confidence you need to make the right improvements now, next and later. Our core focus is helping our Clients become brilliant at Customer Understanding so they have the absolute clarity they need to drive customer service improvements.
We provide the training, tools, templates and support you need, when you need it, to unlock the keys to driving consistent customer service and experience improvements in your Council area. We believe by equipping you to know more, you have the ability to be more.
We offer the following Services to Councils:
- Customer Research
- Customer Service & Experience Improvement
- Customer Journey Mapping
- Insights & Innovation
- Human Centred Design
- Employee Experience Improvement
Resources
Contact
Contact Person: Damian Kernahan, Director
T 02 8379 6600
E damian.kernahan@protopartners.com.au
W www.protopartners.com.au
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