Announcing the 2023 National Local Government Customer Service Conference and Awards

8-9 November 2023, Rydges Port Macquarie


Executive Profiles2

2023, the year we create the new normal! This is the year we will take all the challenges we have faced in the past few years and mould them into some kind of new normal, to celebrate that we should all come together and share our experiences. 

The National Executive Committee are once again excited to be hosting the 2023 Annual National Local Government Customer Service Conference and Awards back at the beautiful Rydges Port Macquarie by popular demand. 

The Executive are pulling together a program and have already engaged a magical keynote speaker, innovative council members to present thought-provoking case studies along with sensational sponsor presentations. The conference is designed for any Team that values Customers within our Local Government Customer Experience fields.  Sure to be jam-packed with useful content to take back to your Council, but is also the forum to meet likeminded people and expand your network. 

This is our opportunity to connect with each other, share some stories, innovations, laughs and celebrate each other! 

So join us in Port Macquarie for 8-9 November 2023.

Lee Wear

President, National Local Government Customer Service Network


Download the 2023 Conference Flyer


Jordana Borensztajn

Jordana Borensztajn is a dynamic Communications Expert, MC, Humourist, Public Speaking Trainer and Author and who inspiries , educates and entertains audiences with action-packed and high-energy keynote presentation ‘Bring Magic Into Your Workplace’ and workshop ‘Communicate with Confidence and Authenticity.

Janelle Nisbet 

Janelle’s practical approach to sharing the latest research and distilling this into fun, interactive workshops where participants learn how to apply this information to their ‘real-world’ role is her superpower!

Janelle was pushed out of corporate life in 2001 (she didn’t see it coming!) and for the past 22 years she has had the absolute joy of working with clients and teams in both mainstream businesses and government organisation’s across Australia and the Pacific. Janelle’s workshops and speaking topics are always around ‘people’.

As Janelle explains to her audiences ‘we are the most complex thing you will ever have to deal with and if I can share what I’ve learned about people during my career/life and it helps others to understand us a little better, then my job is done”.

In the 3 hour You are the K.E.Y. to Heart-to-Heart Service Delivery workshop Janelle will help you to understand that you create the ‘human magic’ that is needed in the world right now, by touching the lives of people- one person at a time.

Council across the network will present case studies.

Our platinum and gold conference sponsors will provide Council case studies that reflect the amazing technology, strategy and training they have provided with tangible outcomes.

Register now for the 2023 National Local Government Customer Service Conference and Awards Gala Dinner and take advantage of the Early Bird Rates.

Full Conference including Welcome Dinner and Gala Awards Dinner (excluding accommodation) 

  • $950 + GST Early Bird before 5 October 2023
  • $1,250 + GST after 6 October 2023

Day Delegate – Members Only IRL

  • $300 + GST Early Bird book before 5 October 2023
  • $450 + GST after 6 October 2023

Welcome Dinner additional tickets $150.00 + GST per person

Gala Awards Dinner additional tickets $250 +GST per person
Tables of ten  -  $2,300 + GST

Reserve your place


The Network have locked in 60 rooms at Rydges Port Macquarie at a discounted price of $224 per king superior room per night including breakfast for our members. If you wish to lock in your accommodation now, simply book online at and enter Code NLGCSN2023.

Car parking is available at $20 per night.

The conference will be commencing at 9am on the 8th November, so please book accommodation for the 7th, 8th and 9th November.

Platinum Sponsors


Proto Partners


Gold Sponsor

2020 Well Done International Logo


Silver Sponsors

Corporate Protection Services  Mystery Shopper Logo    PTS 2015


2717a45d2f1ff04ccec8de30ea2661c3National Local Government Customer Service Awards

The National Local Government Customer Service Network understands the importance of recognising, rewarding and showcasing the achievements of customer service professionals and Councils. In 2015, the Network launched the prestigious National Local Government Customer Service Awards. The wonderful Janelle Nisbett, Managing Director, Progress Training Systems was once again our judging convenor and awards ceremony presenter.  

Submissions for the 2023 National Award Program closed on 30 September 2023.

2022 Awards

The Gala Awards Dinner was held as the finale to to the 2022 National Local Government Customer Service Conference on Thursday, 10 November 2022. 

We congratulate the winners, finalists and highly commended.

National Customer Service Team of the Year Award

Winner: Lockyer Valley Regional Council 

Highly Commended: Camden Council and Goulburn Mulwaree Council               


  • Fraser Coast Regional Council    
  • Shoalhaven City Council

National Innovation of the Year Award

Winner: Northern Beaches Council

Highly Commended: Campbelltown City Council


  • Camden Council
  • Cessnock City Council
  • Dubbo Regional Council
  • Inner West Council
  • Lockyer Valley Regional Council

National Customer Service Individual of the Year Award

Winner: Kate Royle, City of Burnside

Highly Commended: Brad Barker, Lake Macquarie City Council


  • Karen Ives, Blue Mountains City Council (posthumously)
  • Carol Sloane, Campbelltown City Council
  • Rebecca Sippel, Lockyer Valley Regional Council