2023 National Local Government Customer Service Conference and Awards
8-9 November 2023, Rydges Port Macquarie
2023, the year we create the new normal! This is the year we took all the challenges we have faced in the past few years and meld them into some kind of new normal, to celebrate that we should all come together and share our experiences.
The National Executive Committee thank all our sponsors an council members who attended the 2023 Annual National Local Government Customer Service Conference and Awards at the beautiful Rydges Port Macquarie.
Members are able to download the conference presentations via the Resource Library.
We congratulate our member councils recognised in our prestigious awards program.
Lee Wear
President, National Local Government Customer Service Network
Download the 2023 Conference Flyer
View the 2023 conference and award photos
Jordana Borensztajn
Jordana Borensztajn is a dynamic Communications Expert, MC, Humourist, Public Speaking Trainer and Author and who inspiries , educates and entertains audiences with action-packed and high-energy keynote presentation ‘Bring Magic Into Your Workplace’ and workshop ‘Communicate with Confidence and Authenticity.
Janelle Nisbet
Janelle’s practical approach to sharing the latest research and distilling this into fun, interactive workshops where participants learn how to apply this information to their ‘real-world’ role is her superpower!
Janelle was pushed out of corporate life in 2001 (she didn’t see it coming!) and for the past 22 years she has had the absolute joy of working with clients and teams in both mainstream businesses and government organisation’s across Australia and the Pacific. Janelle’s workshops and speaking topics are always around ‘people’.
As Janelle explains to her audiences ‘we are the most complex thing you will ever have to deal with and if I can share what I’ve learned about people during my career/life and it helps others to understand us a little better, then my job is done”.
In the 3 hour You are the K.E.Y. to Heart-to-Heart Service Delivery workshop Janelle will help you to understand that you create the ‘human magic’ that is needed in the world right now, by touching the lives of people- one person at a time.
Members can view the conference presentations online.
Platinum Sponsors
Gold Sponsor
Silver Sponsors
National Local Government Customer Service Awards
The National Local Government Customer Service Network understands the importance of recognising, rewarding and showcasing the achievements of customer service professionals and Councils. In 2015, the Network launched the prestigious National Local Government Customer Service Awards.
The 2023 National Local Government Customer Service Awards Ceremony was held on Thursday, 9 November 2023 at Rydges Port Macquarie.
Announcing the 2023 Winners, Highly Commended and Finalists
National Customer Service Individual of the Year Award
Winner:
- Fraser Coast Regional Council - Michelle Sturgess-Love
Highly Commended:
- Campbelltown City Council - Melinda Oliver
- Lockyer Valley Regional Council - Christian Gutt
Finalists
- Blue Mountains City Council - Lisa Jennings
- Lockyer Valley Regional Council - Madonna Gibson
- Queanbeyan-Palerang Regional Council - Morgan Boyd
National Innovation of the Year Award
Winner:
- Lockyer Valley Regional Council
Highly Commended:
- Dubbo Regional Council
Finalists
- Camden Council
- Eurobodalla Shire Council
- Inner West Council
- Northern Beaches Council
- Shoalhaven City Council
- Toowoomba Regional Council
National Customer Service Team of the Year Award
Winner:
- Camden Council
Highly Commended:
- Dubbo Regional Council
- Toowoomba Regional Council
Finalists
- Blue Mountains City Council
- Campbelltown City Council
- Cessnock City Council
- Fraser Coast Regional Council
- Goulburn Mulwaree Council
- Inner West Council
- Lockyer Valley Regional Council
- MidCoast Council
- Shoalhaven City Council
- Southern Downs Regional Council
