Announcing the 2022 National Local Government Customer Service Conference and Awards

9 - 10 November 2022, Rydges Port Macquarie


Executive Profiles2Shout out to all our customer service experts who have made it through the past two years. While some of us may be battered and bruised… we have survived!

The National Executive Committee are so excited to be hosting the 2022 Annual National Local Government Customer Service Conference and Awards at the beautiful Rydges Port Macquarie.

It has been three years since we have been all together in person (IRL). The Executive are fine tuning the program and have already engaged inspirational keynote speakers, council members to present thought-provoking case studies and sponsor presentations. Not only is the conference designed to be jam-packed with useful content to take back to your Council, but is the forum to network with your peers.

This is our opportunity to reconnect with each other, share some stories, innovations, laughs and celebrate each other!

So join us in Port Macquarie for “Reconnect” – IRL (in Real Life) or Virtual on 9-10 November 2022

Lee Wear

President, National Local Government Customer Service Network


Download the Conference Program

Members can access the conference presentations online.

Conference KeynoteMichael Crossland

Michael is at the forefront of today’s new generation of inspirational speakers and is one of the most in demand and highly respected speakers in Australia

Raw, real, and truly life changing, Michael’s story will undoubtedly bring a tear to your eye and a smile to your heart, as he teaches the keys to happiness, the importance of embracing change and the mindset needed to achieve your dreams. You will leave NLGCSN conference with a renewed perspective to life



Conference Keynote2Olly Bridge

Olly’s mission is to help organisations “Build a Bridge” to a future where employees lave work healthier and happier that when they arrived.  Sports science has shown us the way to get athletes to perform at their peak, now we can use these learnings for the “Corporate Athlete”

The Promise is to help you treat the most important asset (your people) like elite athletes and “Build a Bridge” to a healthier future.



Council across the network will present case studies that reflect the changes that Council has endured over the past 2 years and share with the members their incredible outcomes to the challenges we have all endured.

Our platinum sponsors Enghouse Interactive and NLGCSN On-Line Training Academy (Corporate Protection Services and iLearnt) will provide Council case studies that reflect the amazing technology, strategy and training they have provided with tangible outcomes.

Registration for the 2022 National Local Government Customer Service Conference and Awards Gala Dinner have now closed.


The Network have locked in 60 rooms at Rydges Port Macquarie at a discounted price of $224 per king superior room per night including breakfast for our members. If you wish to lock in your accommodation now, simply book online at and enter Code NLGCSN22. The conference will be commencing at lunchtime on the 9 November, so please book accommodation for the 9th and 10th November.¿

Platinum Sponsors

Corporate Protection Services  eiuk2x


Gold Sponsor

2020 Well Done International Logo


Silver Sponsors

Hague-Australia-Logo-2021  Mystery Shopper Logo  open_office_readytech - logo  PTS 2015Proto Partners


2717a45d2f1ff04ccec8de30ea2661c3National Local Government Customer Service Awards

The National Local Government Customer Service Network understands the importance of recognising, rewarding and showcasing the achievements of customer service professionals and Councils. In 2015, the Network launched the prestigious National Local Government Customer Service Awards. The wonderful Janelle Nisbett, Managing Director, Progress Training Systems was once again our judging convenor and awards ceremony presenter.  

The Gala Awards Dinner was held as the finale to to the 2022 National Local Government Customer Service Conference on Thursday, 10 November 2022. 

We congratulate the winners, finalists and highly commended.

National Customer Service Team of the Year Award

Winner: Lockyer Valley Regional Council 

Highly Commended: Camden Council and Goulburn Mulwaree Council               


  • Fraser Coast Regional Council    
  • Shoalhaven City Council

National Innovation of the Year Award

Winner: Northern Beaches Council

Highly Commended: Campbelltown City Council


  • Camden Council
  • Cessnock City Council
  • Dubbo Regional Council
  • Inner West Council
  • Lockyer Valley Regional Council

National Customer Service Individual of the Year Award

Winner: Kate Royle, City of Burnside

Highly Commended: Brad Barker, Lake Macquarie City Council


  • Karen Ives, Blue Mountains City Council (posthumously)
  • Carol Sloane, Campbelltown City Council
  • Rebecca Sippel, Lockyer Valley Regional Council