● Registration now open from Thursday 1 October 2026

See where your council’s customer service stands

The Network’s Benchmarking Program is back, rebuilt with the councils who tested it. One return gets you a report written for your council, with the sector beside you.

THE PILOT, IN NUMBERS

councils in two states sent returns

1,030,253

residents served between them

1,061,179

customer contacts counted

8 / 10

median rating for ease, two councils gave 10

Why benchmarking matters

Benchmarking shows what your numbers mean beside councils doing the same job: your strengths, the gaps worth closing, and evidence for your executive and your community.

It is built for local government. Figures are set per resident and per frontline person, so councils of every size compare fairly. No council is named in another’s report and there is no league table.

New

The CX Maturity Assessment

Built on the Local Government CX Maturity Model: eight dimensions, five levels, 29 questions.

Every answer is anchored to what the practice looks like at each level, so your score reflects what your council does day to day. Your report shows where you sit on each dimension, how that compares with the cohort, and what the next level looks like.

What you will receive All new for 2025/26

A report written for your council

Online and as a PDF, with an executive scan and every figure’s basis one click away.

Next steps from your own figures

Each one says what it could free up and what next year will look for.

Your maturity profile

29 questions across eight dimensions, read against the cohort.

The sector findings

Your own report reaches you by 13 November. Then at the National Conference in Port Macquarie, the Network shares what the whole cohort shows, with no council named.

INVESTMENT

$950 plus GST per council

Down from ~~$995 + GST~~ last year

2 hours at most

to enter the return, once figures are gathered

Data you hold

for the year ended 30 June 2026

Saves as you go

so it can be filled in over several sittings