2025 National Conference

Conference has concluded!

The Network’s annual conference is the highlight of our member’s calendar, attracting delegates from across Australia.

This year's conference was an immersive experience that will equip you with the knowledge, skills, and inspiration to take your CX to the next level.

Delegates experienced the opportunity to learn from top experts, connect with your peers, and explore the latest CX solutions.

View the conference presentations.

 

30 and Thriving!
Powered by the People - Driven by design!

Celebrating 30 years of service by showcasing people-first innovation and how design thinking is shaping the future of customer experience.

NLGCSN 2025 conference is specifically tailored to our industry, and offers a unique opportunity for delegates to engage, participate in insightful discussions, network with industry leaders and gain valuable knowledge.  At the end of the conference each delegate will take back many new tools, ideas and knowledge to their Council and Community.   

Celebrating 30 Years - Happy Birthday!

So, join us for a vibrant and inspiring conference as we celebrate 30 years of service. This year’s theme highlights people-first innovation and explores how design thinking is shaping the future of customer service.


2025 marks a milestone as we reflect on Customer Service Time Travel & celebrate our present and future journey together:
The Past: Golden Age of Service (1920–1980)
The Present: The Digital Revolution (2000–Now)
The Future: Service Beyond 2050

What we experienced
Engaging interactive workshops
Inspiring keynote presentation and Council case studies
Many Networking opportunities
A celebration of our Network family’s legacy
The prestigious Annual Awards Ceremony

Download the 2025 Conference Agenda

Congratulations to the 2025 National Customer Service Awards winners, highly commended and finalists. 

Find out more

2024 CONFERENCE AND AWARDS SPONSORS

Platinum Sponsors

eiuk2x.png

Gold Sponsors

BIG-2018 v2_50.pngGenesys Logo_Digital-Full Color.png2020 Well Done International Logo.png

Silver Sponsors

Bing_Logo_ROUND-THE-CORNER-1920.pngCorporate Protection Services.png  

  PTS 2015.png