Registrations are open!

The Network’s annual conference is the highlight of our member’s calendar,  attracting delegates from across Australia.

Join us for an immersive experience that will equip you with the knowledge, skills, and inspiration to take your CX to the next level.

This is your opportunity to learn from top experts, connect with your peers, and explore the latest CX solutions. Don’t miss out!



We look forward to seeing you there!

13-14 November 2024

Rydges Cronulla Beachside, NSW

Two jammed packed days of guest speakers, case studies, panel sessions and interactive sessions showcasing innovation and best practice providing delegates with new knowledge and inspiration to take back to their Councils.  

The conference concludes with our pinnacle awards ceremony celebrating the best in the sector.

Download the 2024 Conference Agenda

Accommodation bookings open Monday 3 June

To book your accommodation, please contact Rydges Cronulla directly. Please ensure you let them know you are part of the NLGCSN National Conference 13 & 14 November 2024

Phone: 02 9527 3100


Accommodation Pricing

Standard King Ocean View room per night with breakfast included (1 per room) $249.00.


Parking is available to delegates at the discounted rate of $20 per night (usually $30 per night)

Parking is limited with 44 spots available.

Please see the link below for delegates to book and prepay their parking

What delegates said about the successful 2023 Conference

‘A fantastic and well organised conference’

‘Great organisation for the whole event’

‘I really enjoyed the practical application/case study type presentations.'

‘I think the whole conference was amazing, the venue, the presenters, the networking, the sponsors, the welcome dinner and the awards night’.

‘It was a great opportunity to mix with other LG CS Professionals on a similar journey to share information.’

‘I loved the council interaction when the several councils stood up and spoke about their councils’


Our conference and awards program provide exceptional value to our selected partners. Conference Sponsors must also be Annual Network Sponsors.

Download the 2024 Conference Sponsorship Information

Download the 2024/2025 Sponsorship Prospectus

Existing sponsors may login and sign up for the 2024/2025 Sponsorship and to sponsor the conference.