
Registrations are now closed!
The Network’s annual conference is the highlight of our member’s calendar, attracting delegates from across Australia.
This year's conference is an immersive experience that will equip you with the knowledge, skills, and inspiration to take your CX to the next level.
This is your opportunity to learn from top experts, connect with your peers, and explore the latest CX solutions. The conference and awards gala dinner are now fully booked out!
We look forward to seeing you there!
13-14 November 2024
Rydges Cronulla Beachside, NSW
Two jammed packed days of guest speakers, case studies, panel sessions and interactive sessions showcasing innovation and best practice providing delegates with new knowledge and inspiration to take back to their Councils.
The conference concludes with our pinnacle awards ceremony celebrating the best in the sector.
Download the 2024 Conference Agenda
Accommodation bookings open Monday 3 June
To book your accommodation, please contact Rydges Cronulla directly. Please ensure you let them know you are part of the NLGCSN National Conference 13 & 14 November 2024
Phone: 02 9527 3100
Email: reservations_rydgescronulla@evt.com
Accommodation Pricing
Standard King Ocean View room per night with breakfast included (1 per room) $249.00.
Parking
Parking is available to delegates at the discounted rate of $20 per night (usually $30 per night)
Parking is limited with 44 spots available.
Please see the link below for delegates to book and prepay their parking

The 2024 National Customer Service Awards submissions closed on Friday, 6 September 2024.
Keynote Speakers
Danielle Peters

Transform Culture with FISH!
What does your culture say about your organisation? What do successful companies and desirable employers have in common?
Kim Huckerby

With a career spanning over 20 years, Kim Huckerby’s professional experience as a Social Worker, Educator, Mentor, and thought Leader, has helped influence and shape her work as a Speaker/Trainer in the mental health space. Kim’s passion and skill ensures that every time she steps onto the stage or engages with her audience online, people walk away feeling changed and inspired.
What delegates said about the successful 2023 Conference
‘A fantastic and well organised conference’
‘Great organisation for the whole event’
‘I really enjoyed the practical application/case study type presentations.'
‘I think the whole conference was amazing, the venue, the presenters, the networking, the sponsors, the welcome dinner and the awards night’.
‘It was a great opportunity to mix with other LG CS Professionals on a similar journey to share information.’
‘I loved the council interaction when the several councils stood up and spoke about their councils’
