2717a45d2f1ff04ccec8de30ea2661c3National Local Government Customer Service Awards - Winners announced at the 2022 Gala Awards Dinner on 10 November 2022.

The National Local Government Customer Service Network understands the importance of recognising, rewarding and showcasing the achievements of customer service professionals and Councils. In 2015, the Network launched the prestigious National Local Government Customer Service Awards. The wonderful Janelle Nisbett, Managing Director, Progress Training Systems was once again our judging convenor and awards ceremony presenter.  

The Gala Awards Dinner was held as the finale to to the 2022 National Local Government Customer Service Conference on Thursday, 10 November 2022. 

We congratulate the winners, finalists and highly commended.

National Customer Service Team of the Year Award

Winner: Lockyer Valley Regional Council 

Highly Commended: Camden Council and Goulburn Mulwaree Council               


  • Fraser Coast Regional Council    
  • Shoalhaven City Council

National Innovation of the Year Award

Winner: Northern Beaches Council

Highly Commended: Campbelltown City Council


  • Camden Council
  • Cessnock City Council
  • Dubbo Regional Council
  • Inner West Council
  • Lockyer Valley Regional Council

National Customer Service Individual of the Year Award

Winner: Kate Royle, City of Burnside

Highly Commended: Brad Barker, Lake Macquarie City Council


  • Karen Ives, Blue Mountains City Council (posthumously)
  • Carol Sloane, Campbelltown City Council
  • Rebecca Sippel, Lockyer Valley Regional Council