Frontline of local government

Supporting and developing customer service specialists

2018 National Local Government Customer Service Conference and Awards

Thank you to everyone who attended our recent conference at Rydges South Bank, Brisbane from 17-19 October 2018. Congratulation to all the National Award Winners.

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The 2018 National Local Government Customer Service Awards were presented on the evening of 18 October at a gala dinner at the Rydges South Bank, Brisbane. Congratulations to the exceptional Councils, their teams and individuals. National Customer Service Excellence Award Winner: Camden City Council Highly Commended: Tamworth Regional Council Customer Experience Excellence Award Winner: City […]

The 2018 Judging Committee met on 11 September to determine the finalists in the prestigious National Local Government Customer Service Awards. Congratulations! The winners will be announced at the Gala Awards Dinner on Thursday, 18 October at Rydges South Bank. Customer Experience Excellence Award Camden Council City of Canada Bay Council Scenic Rim Regional Council […]

This year’s conference focuses on case studies and a comprehensive four hour workshop across two days. Key outcomes for members to take back to their Councils include: Learning through the case studies presented Understanding your social / engagement style Equipping your team and yourself to disconnect and think outside-of-the-box resulting in reconnection, renewed energy and […]