Thank you to our sponsors for supporting the National Local Government Customer Service Network.
Find out about our Sponsorship Opportunities.
Since 2001, livepro has partnered with leading and award winning organisations, to enhance customer service, reduce operating costs, foster employee engagement and improve compliance. Our clients have discovered that implementing livepro also helps to strengthen your brand, improve team satisfaction and make you a star! At livepro, improving customer service through effective knowledge management is our passion.
Contact livepro to schedule a live demo and to see for yourself how our knowledge management solutions revolutionise service delivery and improve customer satisfaction.
Since 2006, we’ve been delivering value to our clients through strong technology partnerships and a focus on inspiring and empowering teams in local government.
We consult with hundreds of teams at local councils across Australia and New Zealand and have extensive experience in planning approvals, information management and governance.
Our suite of solutions consists of consulting and technology offerings that focus on process redesign, unlocking potential in existing technology and introducing complimentary technology that better connects people.
We take a people first approach, understanding that a council will deliver great services when inspired and empowered people inside the organisation are actively engaged and leveraging the investment in technology.
We provide 24×7 specialist contact centre support to Councils. In addition to after hours and business day overflow cover and welfare support we now also offer some basic service options to provide essential cover for a smaller council or even a stand-alone service for one of your business units.
Well Done handles services for Councils in all states and is a preferred provider to State and Local Government on contracts with LGP, Local Buy, NSW Buy and WALGA. Calls are answered by trained Council specialist agents working at our centres in Nowra, Melbourne and Adelaide on a National Distributed Network that offers a high level of redundancy for critical services.
Whether your Council is large and amalgamated, metro or regional, small or remote – we can help! Working with members of the Customer Service Network we developed CouncilPRO to handle the range of matters Councils cover. If you would like to book a demo of CouncilPRO with your team, please contact us.
Enghouse Interactive develops award-winning communications software that streamlines the customer journey across multiple channels, maximising the value of every interaction and enhancing the customer experience.
A comprehensive portfolio of integrated customer interaction management solutions includes a range of omni-channel contact centre applications, such as knowledge management, vocal and visual self-service, quality management, call and screen recording, customer interaction survey, real-time speech analytics and workforce management. Solutions, which also include operator attendant consoles, support multiple telephony environments and are available on-premise and in the Cloud.
Through our partners, Enghouse Interactive services over 10,000 customers globally, who deliver 1 billion interactions through our systems daily.
iFerret’s web based user access offers a simple and effective method to search for information across the organisation’s document management systems, corporate systems (LIS, CRM), network drives, email and more.
Our expertise is in designing and delivering proven and practical hands on people programs that create real behavioural change within teams.
We know that every organisation and work environment varies in systems, strategies and culture. Therefore we customise our programs specifically for each client’s unique requirements.
Our programs for Local Government clients are personally designed and facilitated by our Managing Director, Janelle Nisbet.
Call today to discover how we can help you and your Council Progress further.
Corporate Protection Services provided the Network and its members armed hold up training for many years.
Security and Protective Training Services
- Armed Robbery Program
- Crisis Management
- Cash Handling
- Conflict Resolution
- Security Practices
- Investigative Competencies
NEXA is an independent Australian company that designs and delivers solutions to streamline customer journeys. By using data-driven insights, globally recognized technology and a collaborative approach, we enhance the customer experience and improve operational efficiencies. We make every customer interaction matter in the Health, Education, Government and Retail sectors.
NEXA’s modular solution is designed to assist Local Councils in handling every aspect of the customer encounter and flow through the Centre. This includes online appointment scheduling, directional signage, routing according to individual information or skill-based routing, load balancing and customer feedback. It also helps service centre managers to optimise their workforce by planning accurate staffing levels and using real time data to drive decisions. All levels of management gain transparency and visibility across the organization
Superior software is just the start and it is our smarts that set us apart. Human-centred design backed up by data ensures we create interactions along the customer journey that are measured and matter. Our approach is agile and through collaborating with our clients and partners we deliver outstanding outcomes that exceed expectations.
Talk to us today to join our growing network of Local Councils who are delighting their community with outstanding service.