Frontline of local government

Supporting and developing customer service specialists

2019 National Local Government Customer Service Conference and Awards

Find out more about the 2019 Local Government Customer Service Conference to be held 16-18 October at Rydges Port Macquarie. Submissions for the prestigious National Awards open on 13 May 2019 and winners will be announced at the Gala Dinner on 17 October.

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The 2018 Judging Committee met on 11 September to determine the finalists in the prestigious National Local Government Customer Service Awards. Congratulations! The winners will be announced at the Gala Awards Dinner on Thursday, 18 October at Rydges South Bank. Customer Experience Excellence Award Camden Council City of Canada Bay Council Scenic Rim Regional Council […]

This year’s conference focuses on case studies and a comprehensive four hour workshop across two days. Key outcomes for members to take back to their Councils include: Learning through the case studies presented Understanding your social / engagement style Equipping your team and yourself to disconnect and think outside-of-the-box resulting in reconnection, renewed energy and […]

The Network’s Quantitative Benchmarking Program for the 2016/2017 financial year was completed in early 2018.  Non-participating member Councils are able to purchase a copy of the 2016/2017 Standard Report for $500+GST. This 16 page report is a comprehensive snapshot of quantitative data from the 2016/2017 operating year. Find out: How the mean salaries for the different […]