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Supporting and developing customer service specialists

2019 National Local Government Customer Service Conference and Awards

Find out more about the 2019 Local Government Customer Service Conference to be held 16-18 October at Rydges Port Macquarie. Submissions for the prestigious National Awards open on 13 May 2019 and winners will be announced at the Gala Dinner on 17 October.

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Festive Greetings from the Network’s New President

2019 National Local Government Customer Service Conference and Awards

Join us at our annual conference and prestigious awards gala dinner from 16-18 October 2019 at Rydges Port Macquarie.

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Festive Greetings from the Network’s New President

National Benchmarking Program

The 2018/2019 program launches in July 2019.

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Festive Greetings from the Network’s New President

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Latest News

The 2018 National Local Government Customer Service Awards were presented on the evening of 18 October at a gala dinner at the Rydges South Bank, Brisbane. Congratulations to the exceptional Councils, their teams and individuals. National Customer Service Excellence Award Winner: Camden City Council Highly Commended: Tamworth Regional Council Customer Experience Excellence Award Winner: City […]

The 2018 Judging Committee met on 11 September to determine the finalists in the prestigious National Local Government Customer Service Awards. Congratulations! The winners will be announced at the Gala Awards Dinner on Thursday, 18 October at Rydges South Bank. Customer Experience Excellence Award Camden Council City of Canada Bay Council Scenic Rim Regional Council […]