2017 National Local Government Customer Service Summit and Awards
Dates: 25-27 October 2017
Crowne Plaza, Newcastle, NSW
2017 National Conference
EMPOWERING COUNCILS TO STRENGTHEN BOTH INTERNAL AND EXTERNAL CUSTOMER EXPERIENC
2017 Conference Sponsors
2017 National Awards
Customer Services Leaders recognised at National Awards
The 2017 National Local Government Customer Service Awards were presented at a gala awards dinner on 26 October 2017 at the Newcastle Museum, Newcastle, NSW.
Judging convenor, Janelle Nisbet of Progress Training Systems stated, “The submissions were outstanding this year. The awards program provides an opportunity for customer service teams and individuals within local councils to demonstrate and be recognised for their commitment to providing high quality customer service to their communities.”
The awards attracted over 40 submissions across the seven categories.
NATIONAL CUSTOMER SERVICE EXCELLENCE AWARD
Winner: City of Canada Bay
Highly Commended: Camden Council
CUSTOMER SERVICE TEAM OF THE YEAR AWARD
Winner: Camden Council
Highly Commended: Goulburn Mulwaree Council
CUSTOMER EXPERIENCE EXCELLENCE AWARD
Winner: City of Canada Bay Council
Highly Commended: Northern Beaches Council
INNOVATION IN SERVICE DELIVERY AWARD
Winner: Western Downs Regional Council
Highly Commended: Lake Macquarie City Council
CUSTOMER SERVICE STRATEGY AWARD
Winner: Northern Beaches Council
Highly Commended: City of Canada Bay Council
CUSTOMER SERVICE TEAM LEADER OF THE YEAR AWARD
Winner: Donna Tucker – Byron Shire Council
Highly Commended: Daniella Cangelli – Griffith City Council
CUSTOMER SERVICE INDIVIDUAL OF THE YEAR AWARD
Winner: Coral DeLosa – Blue Mountains City Council
Highly Commended: Hayley Chapman – Goulburn Mulwaree Council
The awards are an initiative of the National Local Government Customer Service Network and supported by our sponsors, Well Done International, livepro, Enghouse Interactive, iPlatinum, NEXA, Corporate Protection Services and Progress Training Systems.
The awards formed part of the 11th Annual National Local Government Customer Service Conference which featured arrange of Guest Speakers, General Manager’s Forum and Case Studies.
The National Local Government Customer Service Network was established in 1995 to provide members with the opportunity to interact with one another, share experiences and develop both strategic and operational ideas to improve customer service in local government. The Network also organises workshops, seminars and training sessions in both capital cities and regional areas and conducts annual benchmarking programs for members.