The 2018 National Local Government Customer Service Awards were presented on the evening of 18 October at a gala dinner at the Rydges South Bank, Brisbane.

Congratulations to the exceptional Councils, their teams and individuals.

National Customer Service Excellence Award

Winner: Camden City Council

Highly Commended: Tamworth Regional Council

Customer Experience Excellence Award

Winner: City of Canada Bay Council

Highly Commended: Camden Council

Customer Service Strategy Award

Winner: City of Canada Bay Council

Highly Commended: Tamworth Regional Council

Customer Service Individual Award

Winner: Carmen Roberts – City of Gosnells Council

Highly Commended: Kerry Smith – Blue Mountains City Council

Innovation in Service Delivery

Winner: Northern Beaches Council

Highly Commended: Lockyer Valley Regional Council

Customer Service Team of the Year

Winner: Blue Mountains City Council

Highly Commended: Western Downs Regional Council & Lockyer Valley Regional Council

Customer Service Team Leader of the Year

Winner: Damien Robinson – Blue Mountains City Council

Highly Commended: Lee Wear – Camden Council & Jordie Craig – City of Gosnells