Frontline of local government

Supporting and developing customer service specialists

2018 National Local Government Customer Service Conference and Awards

Find out more about this year's conference at Rydges South Bank, Brisbane from 17-19 October 2018. Enter the prestigious National Local Government Customer Service Awards now until 3 August 2018.

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"The willingness of members to help and share ideas is overwhelming. Membership of the network provides us with exceptional value for money." - Kevin of Glenorchy, Tasmania

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Latest News

The Network’s Quantitative Benchmarking Program for the 2016/2017 financial year was completed in early 2018.  Non-participating member Councils are able to purchase a copy of the 2016/2017 Standard Report for $500+GST.

This 16 page report is a comprehensive snapshot of quantitative data from the 2016/2017 operating year.

Find out:

  • How the mean salaries for the different positions have change over the past few years
  • The size and composition of customer service teams
  • Time and cost investment in training
  • Breakdown of Customer Receipts taken at the Counter
  • Mean wait and handle times in servicing Customers via the Counter and Call Centre
  • Channels being used to provide customer service
  • Technology and processes applied and managed by Customer Service teams
  • Mean Cost per customer contact, community member and FTE Customer Service employee
  • and more…

Order your copy now.