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2017 National Local Government Customer Service Summit and Awards

Find out more about our recent conference which was hosted in Newcastle from 25-27 October 2017.

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Registration to participate in the Network’s Annual Quantitative Benchmarking Program for the 2016/2017 financial year are now open.

The National Benchmarking Program, provides an analytical scorecard across people, customers, process and financials for Local Government Customer Service Units. We encourage all member Councils to participate in the 2016/2017 Benchmarking Program.

Find out more.

The 2017 National Local Government Customer Service Awards were presented at a gala awards dinner on 26 October 2017 at the Newcastle Museum, Newcastle, NSW.

Judging convenor, Janelle Nisbet of Progress Training Systems stated, “The submissions were outstanding this year. The awards program provides an opportunity for customer service teams and individuals within local councils to demonstrate and be recognised for their commitment to providing high quality customer service to their communities.”

The awards attracted over 40 submissions across the seven categories.

Award Winners

NATIONAL CUSTOMER SERVICE EXCELLENCE AWARD

Winner: City of Canada Bay

Highly Commended: Camden Council

CUSTOMER SERVICE TEAM OF THE YEAR AWARD

Winner: Camden Council

Highly Commended: Goulburn Mulwaree Council

CUSTOMER EXPERIENCE EXCELLENCE AWARD

Winner: City of Canada Bay Council

Highly Commended: Northern Beaches Council

INNOVATION IN SERVICE DELIVERY AWARD

Winner: Western Downs Regional Council

Highly Commended: Lake Macquarie City Council

CUSTOMER SERVICE STRATEGY AWARD

Winner: Northern Beaches Council

Highly Commended: City of Canada Bay Council

CUSTOMER SERVICE TEAM LEADER OF THE YEAR AWARD

Winner: Donna Tucker – Byron Shire Council

Highly Commended: Daniella Cangelli – Griffith City Council

CUSTOMER SERVICE INDIVIDUAL OF THE YEAR AWARD

Winner: Coral DeLosa – Blue Mountains City Council

Highly Commended: Hayley Chapman – Goulburn Mulwaree Council

 

The awards are an initiative of the National Local Government Customer Service Network and supported by our sponsors, Well Done International, livepro, Enghouse Interactive, iPlatinum, NEXA, Corporate Protection Services and Progress Training Systems.

The awards formed part of the 11th Annual National Local Government Customer Service Conference which featured arrange of Guest Speakers, General Manager’s Forum and Case Studies.